Topic outline

  • Welcome

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    • By the end of this unit you should be able to demonstrate the ability to perform basic troubleshooting.

      Learning Objectives:

        1. Demonstrate ability to perform basic maintenance and repair on hardware;
        2. Assist in performing basic software troubleshooting.

      4 hours


      This unit uses a blended learning methodology and will be facilitated in a face to face session during the ICT Essentials orientation workshop. However, access to the resources, tutorials, quiz and other resources will be accessed using the learning management system.

  • Introduction

    • [Video]


    • This unit is about troubleshooting ICT problems and how to solve them. Since a computer is an expensive purchase it is important to keep the device in good working order. Luckily, it's not difficult to keep your computer healthy and working well. Maintaining a computer involves three things: 

      1. Keeping it physically clean;
      2. Protecting it from malware, 
      3. Backing up important files.

      We will take a look at each of these three crucial areas during this unit. 

  • Basic Computer Care

    • 45 minutes

    • The GCFlearnfree.org tutorials below will show you how to look after your computer. The facilitator will project the tutorials onto the screen and preform the routines found in the tutorials on a demonstration computer for the group. It is strongly recommended that you work through these tutorials on your own as well so that you can learn at your own pace.

    • url icon
      URL
      Computer Safety and Maintenance (Web) URL
    • page icon
      Page
      Computer Safety and Maintenance Page

  • Diagnose ICT Problems

    • 45 minutes

    • Read the article below called Basic ICT Diagnosis. Within this article you will see that there is often more than one solution when you are troubleshooting an issue on a computer. Sometimes it will be process of trying one solution after another until you find the one that works. Once you have reviewed the article test your troubleshooting skills by clicking on the Troubleshooting quiz below. The quiz has a time limit of 10 minutes so you will have to work quickly!

    • url icon
      URL
      Basic Troubleshooting techniques (Web) URL
      View
    • page icon
      Page
      Basic Troubleshooting Techniques Page
      View
    • quiz icon
      Quiz
      Troubleshooting hardware Quiz
      Receive a grade

  • Installation & Software Updates

  • Portfolio Activity

    • 90 minutes

    • The most powerful trouble-shooting technique is to isolate the problem to a specific computer component by trial-and-error. Use any program you feel comfortable with such as Microsoft Word, PowerPoint etc. to create a presentation to suggest potential solutions to maintenance issues in your school. Make sure you cover the following aspects in your presentation:  

      1. Identify common computer problems faced at your school
      2. What preventive, corrective, adaptive and perfective maintenance needs to be performed routinely at your school?
      3. Outline what you consider to be potential safety hazards at your school and what you think should be done to protect both users and equipment.

      Use the assignment upload tool below, entitled 'Portfolio Item #02:"Troubleshooting ICT problems" to submit your document.

    • assign icon
      Assignment
      Portfolio Item #02: Troubleshooting ICT Problems in your School Assignment
      Make a submission
    • resource icon
      File
      Assessment Criteria for Assignment Item #02 File

  • Attribution

  • Open License